- Manage and resolve IT tickets efficiently while providing exceptional support.
- Manage first and second line issues.
- Review and approve system configurations.
- Strong experience in IT support with a focus on ticket management.
- Solid understanding of IT infrastructure and systems.
- Can read and write a basic level of SQL.
- Excellent problem-solving and communication skills.
- Eagerness to learn and develop new technical skills.
- Team player with a proactive approach to challenges.
- Career Growth:Â Learn new programming languages and gain hands-on cloud engineering experience.
- Certifications: We’ll sponsor your AWS certifications to help you achieve your goals.
- Hybrid Work:Â Enjoy the flexibility of working 2-3 days a week in our Swindon office.
- Competitive Package: Earn up between £36,000 - £38,000 plus a 5% performance bonus.