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- Provide 1st and 2nd line support to clients via phone, email, and on-site visits.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain operating systems, software applications, and hardware.
- Monitor and maintain client systems, ensuring optimal performance and security.
- Document and track issues using our ticketing system.
- Assist in the implementation of new technologies and systems.
- Provide training and support to end-users.
- Proven experience in a similar IT support role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, etc.).
- Experience with Active Directory, Group Policy, and Office 365 administration.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
