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MAN Financial Services
Job Title: Customer Collections Administrator Salary: Starting from £24,327 Location: Swindon
• Agile working• Enhanced parental leave • Eligibility to annual bonus scheme• Access to a fantastic loan car scheme • 27 days annual leave plus bank holidays • Competitive pension• 4x basic salary life assurance
A Quote from Mike Corkeran our Credit Collections Manager
"I have worked for MAN Financial Services for over 13 years and have the pleasure of overseeing our Collections Team. We are the first interaction a customer experiences, and we continue to work with them throughout their journey, managing every aspect of the collections process. This is a fantastic opportunity for someone who loves responsibility, is organised, and enjoys delivering exceptional customer service".
In this role you will:
• Daily processing of all vehicle-related invoices.• Assist with the preparation and execution of weekly payment runs.• Serve as the primary point of contact for customers regarding failed payments or outstanding debts, ensuring prompt communication and resolution.• Maintain accurate and up to date records of account activity in relevant systems.• Negotiate and establish payment plans with customers to address failed collections, ensuring mutually agreeable solutions.• Work closely with other departments to resolve issues and enhance customer satisfaction.• Assist in completing monthly reporting tasks to ensure accurate and timely insights.
About you:
• Customer focussed - enthusiastic about delivering an exceptional service through pro-active communication. • Organised - able to simultaneously track and progress multiple accounts. • Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service. • Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.• Analytical - possessing a keen eye for detail and a passion for ensuring accuracy.
If you’re interested in this role we’d love to hear from you.
Closing date: 07/01/2025
Next steps:1. If you like the sound of this position, please apply today.2. A member of the MAN Financial Services Recruitment team will contact you to discuss your application.3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
As a company, we are committed to protecting the privacy and security of your personal information. Our recruitment privacy notice details how information is collected, processed and how long it is retained for. For more information, please visit the MAN Financial Services UK website and head to the recruitment privacy statement, found at the bottom of our homepage.
Working for MAN Financial Services is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.At MAN Financial Services we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.MAN Financial Services is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, AVOID WASTE, RESPONSIILITY, RESPECT, and TEAM SPIRIT in all we do.
