Customer Care Coordinator

About Company & Role

A leading contractor that supply and work with major housebuilders and large commercial companies are currently looking to recruit a Customer Care Coordinator to join their friendly office team in Royal Wootton Bassett. 

Training will be given however experience of working in an office environment would be advantageous, as would a basic understanding of the construction industry is ideal, however not essential.

This is a customer care ( not customer services ) position, and will suit candidates that have had general administration and professional phone experience. 

This is an apportunity to start immediately and open for candidates seeking full or part-time permanent work. 

Day to day tasks:

• Processing customer care requests from our customers

• Arranging inspections with house owners

• Reporting back inspection conclusions to house builders

• Quoting for coordinating remedial work if required

• Arranging materials and labour for carrying out the remedial work

• Liaising with our Contract Managers, house builders and home owners to agree a programme to carry out the remedial work

• Monitoring the work to a successful conclusion

• Recording the above information comprehensively on a CRM data base

- Collating and passing information to accounts for works to be invoiced

• Filing and archiving

• Answering phone calls and assisting callers or passing to the appropriate person

• Ad hoc work to support Managers and the Director

Customer Care Coordinator candidate requirements:

• Hardworking; enthusiastic and highly motivated

• Excellent oral and written communication skills are key

• Good team player with a positive attitude

• Flexible

• Self-motivated with the ability to work with the minimum of supervision

• Portray professionalism and commercial awareness

• Good presentation skills

• Educated to GCSE standard with a minimum of Grade C or above in Maths and English

• Accurate, numerate with excellent PC skills (Microsoft Office)

Candidate profile:

• A busy role with lots of time spent on the telephone to customers
• Must be a confident self-starter 
• Coordinating labour and materials
• Arranging appointments and keeping a complex diary
• Keeping records using a simple CRM software

Hours of work:

Monday to Thursday 9am-5pm & Friday's 9am-2.30pm, 37.5 hours per week. 

Salary: 

£22,000 - £24,000 per annum depending on experience

22 days holiday per year plus Bank Holidays