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AV Support Technician

Concept Human Solutions
Posted a day ago, valid for 25 days
Location

Swindon, Wiltshire SN1 2ED, England

Salary

£25,000 - £30,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A leading global audio visual integrator is seeking an experienced AV Support Technician for their Swindon team, offering a salary of up to £40,000.
  • The role involves overseeing and managing AV/UC systems, providing real-time support, and ensuring incidents are logged and resolved within SLA.
  • Candidates should have a strong understanding of digital AV environments, network architecture, and structured cable infrastructures.
  • The position requires a full-time commitment from Monday to Friday, with flexibility in working hours between 07:00 and 19:00.
  • Applicants should have relevant experience in AV support, with benefits including a pension contribution, holiday entitlement, and private medical insurance after a probation period.

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment

Swindon AV Support Technician salary up to £40,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, oAV and working onsite at a leading Building Society.

Key Responsibilities

  • Report into client stakeholder on a day-to-day basis.
  • Based at Swindon NWH on a permanent basis - occasional travel to Northampton to oversee technical issues / maintenance activities

  • Oversee and manage AV / UC systems on a day-to-day basis.

  • Provide real time in room support for AV / UC related issues.

  • Ensure incidents / tickets are logged via site protocol and resolved within SLA.

  • Fault handling and ownership of all AV related tickets through to resolution.

  • Locate faults or problems and provide solutions on a first /second line basis.

  • Ability to provide systems work around in the event of failures.

  • Work with the off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
  • Manage equipment repairs and implement critical spares as required.
  • Support / manage software / firmware updates once instructed via change control.

  • Be fully competent in digital AV environments.

  • IT literate, understand network architecture and structured cable infrastructures.

  • Manage proAV onsite support deliverables.

  • Proactively train and support end users as required.

  • Provide technical assistance and remain on standby for high profile events.

  • Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).

  • Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.

  • Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.

  • Regular room / systems checks (daily / monthly).

  • Oversee preventative maintenance activities with proAV off site teams.

  • Assist with Ad Hoc moves and changes.

  • Maintain accurate asset schedule for location.

  • Maintain critical spares holding for location / UK.

  • Attend weekly service / ticket review meetings as required.

  • Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.
  • Attend monthly service review meetings as required and prepare reports / stats.

*3% pension contribution (after 3 months probation period)

* 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.