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UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment
Swindon AV Support Technician salary up to £40,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, working onsite at a leading Building Society.
Key Responsibilities
- Report into client stakeholder on a day-to-day basis.
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Based at Swindon NWH on a permanent basis - occasional travel to Northampton to oversee technical issues / maintenance activities
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Oversee and manage AV / UC systems on a day-to-day basis.
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Provide real time in room support for AV / UC related issues.
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Ensure incidents / tickets are logged via site protocol and resolved within SLA.
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Fault handling and ownership of all AV related tickets through to resolution.
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Locate faults or problems and provide solutions on a first /second line basis.
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Ability to provide systems work around in the event of failures.
- Work with the off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
- Manage equipment repairs and implement critical spares as required.
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Support / manage software / firmware updates once instructed via change control.
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Be fully competent in digital AV environments.
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IT literate, understand network architecture and structured cable infrastructures.
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Manage proAV onsite support deliverables.
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Proactively train and support end users as required.
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Provide technical assistance and remain on standby for high profile events.
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Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
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Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
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Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
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Regular room / systems checks (daily / monthly).
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Oversee preventative maintenance activities with proAV off site teams.
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Assist with Ad Hoc moves and changes.
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Maintain accurate asset schedule for location.
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Maintain critical spares holding for location / UK.
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Attend weekly service / ticket review meetings as required.
- Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.
- Attend monthly service review meetings as required and prepare reports / stats.
*3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you
