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We are working with one of our dynamic clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive Quality Assurance and Warranty Specialist to join the team.
Hours: 08:30 -16:30
Pay: £12.50+ depending on experience
Key Responsibilities:
Quality Assurance:
•  Inspect and quality assure devices and chargers.
•  Verify fault descriptions, serial numbers, and warranty coverage.
•  Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues.
•  Collaborate with engineers to ensure repairs are complete and accurate.
•  Update repair statuses and communicate with managers.
•  Prioritize and ensure high-standard repairs, coordinating with dispatch.
Warranty Management:
•  Submit and manage warranty and out-of-warranty OEM tickets.
•  Quality assure repairs and quotes.
•  Verify warranty eligibility for devices.
•  Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge).
•  Respond to warranty emails to facilitate collections or on-site repairs.
•  Coordinate with Goods In for SWAP-IT DPD crate collections.
•  Print shipping labels for IW and OOW shipments, pack devices, and manage trackers.
•  Update shipment statuses and chase repairs exceeding 10 days.
•  Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers.
•  Quote out-of-warranty repairs and manage invoices.
Other Tasks:
•  Conduct stock takes of Lenovo parts.
•  Occasionally contact customers for further repair details.
•  Assist in booking in devices and diagnosing repair issues.
•  Support colleagues with repair complications.
Qualifications:
•  Experience in quality assurance and warranty management desirable but not essential.Â
•  Strong attention to detail and problem-solving skills.
•  Excellent communication and organizational abilities.
•  Ability to work collaboratively in a fast-paced environment.
