Housing Officer

Job Title: Housing Officer (Dispersed Accommodation)
Location: Swindon
Salary: 28,000 - 35,000 per annum
Contract: Permanent
Hours of Work: Monday to Friday, 8.30 am - 5.00 pm

The Role

The Housing Officer is responsible for providing direct support and management to Service Users (SU's) within an allocated location. Working to an assigned own case load, conducting welfare visits and property inspection, the Housing Officer maintains accurate records, keeps systems up to date and adheres to company procedures.

Key Responsibilities:
Supporting the Service User (SU):

• Manage a caseload of around (Apply online only) service users
• Conduct monthly visits, addressing incidents, SU issues, and absconders.
• Ensure timely relocation or transport of SU's as required.
• Maintain health and safety standards for SUs.
• Conduct regular welfare checks.

Managing a Property Portfolio:

• Oversee property maintenance, conducting monthly inspections.
• Ensure inventory procedures are followed for property items.
• Make recommendations for relocations and termination of properties.
• Prepare properties for re-occupation after SU's move on.
• Ensure compliance with Health and Safety guidelines.

Connect and Collaborate:

• Work closely with the team, attending meetings as required.
• Provide on-the-job training and support to team members.
• Collaborate with local support agencies and stakeholders.

Requirements:

• Experience of working in social or supported housing, or working with vulnerable groups.
• Strong understanding of housing laws and policies.
• Customer service or tenant management experience.
• Conflict resolution and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience as a Housing Officer
• Full UK Driving License and own vehicle
• 24-hour availability during emergencies
• Successful applicants will require Counter Terrorism Clearance (CTC)

Benefits:

• 25 days annual leave plus national bank holidays
• Westfield Health Membership
• Life Cover (2x basic salary)
• Employee Assistance Programme
• Mileage expenses
• Referral Scheme
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required
• 6-month probation period

If you are a dedicated Housing Officer seeking a fulfilling role with a leading short-term accommodation provider, apply now to join our dynamic team. Your expertise will contribute to creating positive outcomes for Service Users and maintaining high standards in property management. Don't miss this opportunity to make a difference. Apply today!

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