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Our presigous client based in Swindon is a global leader in medical technology, dedicated to developing and delivering surgical and patient monitoring products that empower physicians to provide superior care, achieving better clinical outcomes for their patients.
Job Summary:
The Service Technician is responsible for the servicing and repair of our clients capital equipment, ensuring all work is completed in line with company procedures, compliance standards, and customer expectations.
This role requires strong technical expertise, attention to detail, and a commitment to delivering high-quality service.
Key Responsibilities:
1. Service and Repair
- Perform timely repairs and servicing of our clients capital equipment, including diathermy machines, smoke evacuation units, and insufflators, in line with planned maintenance and final testing procedures.
- Accurately diagnose faults, repairing and servicing small precision assemblies and electrical components.
- Interpret technical drawings, specifications, and procedures to ensure the highest standards of repair, enhancing equipment performance and customer satisfaction.
2. Customer Support & On-Site Maintenance
- Conduct on-site visits to provide planned maintenance, testing, and support for colleagues and customers.
- Assess customer requirements and identify potential adverse incidents, escalating findings to the Service Manager for further investigation.
- Respond to customer enquiries via telephone and email, addressing queries, service requests, orders, deliveries, and quotes in a professional and timely manner.
3. Continuous Improvement & Flexibility
- Proactively suggest operational enhancements contributing to a culture of continuous improvement.
- Provide flexible support to other business areas during staff absences and busy periods.
- Work flexible hours, including occasional overtime, to meet critical deadlines when required.
4. Process Compliance & Equipment Management
- Prepare quotations and management reports as required.
- Monitor and ensure the regular calibration of all service-related test equipment and tooling.
- Maintain the workshop area in accordance with 5S standards, ensuring a safe and organised working environment.
Education/Qualifications:
- Engineer related NVQ Level 3 or higher, electrical bias
- Full UK Driving License
Skills/Knowledge:
- Proactive problem-solving skills.
- Excellent time management, ensuring work is completed to agreed deadlines.
- Strong ability to create, compose, and edit written materials effectively.
- Proficient in all Microsoft packages and IT systems related to company goods and stock control processes.
- Exceptional attention to detail.
- Team-oriented, respectful, and courteous, maintaining professional relationships both within and outside the organisation.
- Dedicated to delivering quality work and ensuring high levels of customer satisfaction.
- Demonstrates professionalism and represent a positive company image to both the team and the public.
- Strong interpersonal and communication abilities.
Salary/Benefits:
- 32,000 - 42,000 per annum
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
If you would like to find out more then please contact Adam on (phone number removed)
INDENG
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
