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MMP Consultancy are looking to recruit a Neighbourhood Officer to join an excellent Housing Association in South London on a Permanent basis.
34,411 - 38,236 DOE.
Essential car user allowance of approx. 1200 per year (depending on engine size)
Minimum of 2 days per week in the office (will need to be in the office full time for the first week for induction)
Job Purpose:
- Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types.
- Investigate and resolve tenancy breaches in line with the Association's procedures and where appropriate work in partnership with other agencies and colleagues.
- Investigate reports of tenancy fraud and sub-letting, and take any appropriate action.
- Carry out routine tenancy reviews and in liaison with external agencies and internal teams support vulnerable residents to maintain their tenancies, or take enforcement action if appropriate. Always making sure any action is proportionate.
- Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required.
- Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews.
- To make sure the communal areas of our homes are safe, and all fire actions arising from fire risk assessments are carried out within agreed timescales.
- Provide supervision and line management support to caretaking and cleaning staff directly employed by us on the patch.
