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Customer Success Specialist - German Speaking / Leicester / Full Time or Part Time / Up to £25,100 / Flexible Hours
A skilled and ambitious German-speaking Customer Success Specialist is needed to join our customer success team at Selective Marketplace Ltd, a leading womenswear clothing retailer based in Leicester, on a full-time or part-time basis.
We offer a wide range of shift patterns according to your availability. We are open from 8:30 AM to 10:30 PM, Monday through Friday. Due to the location, having your own transport would be beneficial, as we don’t offer work-from-home options.
We can offer you a secure position in a friendly environment that pays well, depending on experience and language skills. United Kingdom work authorisation is mandatory.
This is a golden opportunity to join a mighty company and let your career shine!
About Us
We are proud of the culture we have built as we have grown to make Selective Marketplace a place where people love to come to work every day. One of the main drivers of that culture is our home-grown, in-house customer success department.
What’s on Offer?
- Competitive salary (£24,100- £25,100 based on experience)
- Pension scheme
- On-site parking
- Fantastic working environment
- Flexibility of full time or part time
- Employee discount
Key Responsibilities of the German Speaking Customer Success Specialist:
- Promptly responding to customer queries from the UK, US and Germany via email, chat, phone, and social media channels
- Liaising with colleagues and managers to find the best solutions for our customers and sharing customer feedback so that products and services can be improved
- Setting up and maintaining new customer accounts
- Following up with customers to ensure their requests are resolved
- Love our two sister brands, Wrap London and Poetry Fashion, and be passionate about our purpose and story
- We need you to speak our voice and apply it to everything you do
Skills & Experience:
- Excellent communication skills and fluency in German
- To have razor-sharp customer skills, telephone manners, and a desire to work in a fast-paced, collaborative environment
- To bring excellent English and German language skills
- Have a can-do attitude
What’s Next?
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
