Customer Service Coordinator

Customer Service Coordinator - Housing Sector
Tadley (Basingstoke Area)
£30,000 + Bonus | Hybrid Working | Excellent Benefits

Join a Dynamic and Well-Established Property Company

Are you a passionate problem-solver with exceptional organisational and customer service skills? We have an exciting opportunity to join our clients successful property company as aCustomer Service Coordinator, where youll play a crucial role in ensuring that clients receive the best possible support.

Why This Role?

• Competitive Salary: £30,000 + bonus
• Hybrid Working: Enjoy flexibility with a blend of office and remote work.
• Comprehensive Benefits: Including Bupa healthcare, income protection, life assurance (3x salary), and more.
• Work-Life Balance: Full-time, Monday to Friday, 9:00 am 5:30 pm.
• On-Site Parking: Free parking available.

About the Role

As a key member of the property team, youll oversee the day-to-day operations of our customer service function, scheduling workloads, coordinating repairs, and ensuring that customer interactions are handled with care and efficiency. Youll play a pivotal role in managing relationships with customers, contractors, and your colleagues to keep everything running smoothly.

Key Responsibilities:

• Schedule and coordinate the daily workload for the Multi-trade Operatives.
• Be the go-to point of contact for customers, handling inquiries and ensuring they receive regular updates.
• Diagnose and prioritise repair requests, coordinating with contractors to ensure swift resolution.
• Keep all customer data accurately logged and up to date.
• Ensure smooth collaboration between customers and contractors while adhering to data protection regulations.
• Proactively manage van stock control for Multi-trade Operatives.
• Deliver outstanding customer service by phone, email, and other communication channels.
• Manage repair cost processes in line with company procedures.

What Were Looking For:

• Proven customer service experience ideally within housing, property development, maintenance, or similar industry.
• A natural relationship builder with strong communication and IT skills.
• Ability to juggle multiple tasks and work under pressure to meet deadlines.
• Proficient in Microsoft Office, with an eye for detail and accuracy.
• Previous experience in property or a related field is preferred.
• A valid driving license is required due to the location.

Whats In It for You?

• Career Growth: Be part of a thriving company with opportunities for professional development.
• Health & Wellbeing: Bupa healthcare and life assurance ensure youre looked after.
• Generous Time Off: 25 days of holiday, plus bank holidays.
• Supportive Environment: Join a close-knit, collaborative team that values your contributions.

If youre ready to take the next step in your career and thrive in a role where you can make a real impact, wed love to hear from you!

1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on 1to1group.co.uk for any other potential vacancies.