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An exciting opportunity to join a leading global provider of integrated facilities and corporate real estate management. Currently seeking a Community Manager to join the team located in Surrey. The individual will be the driving force in championing workplace experience - helping make the site a true destination for our client and its colleagues.
The individual must possess exceptional interpersonal skills, with a vision for improvement and innovation, and ananalytical mindset; someone who can coordinate and instil change through the implementation cycle of the workplaceexperience journey our client are undertaking. They must demonstrate a hospitality mindset at all times and look tobreed that culture within the existing team and our clients' colleagues.What You'll Do:* Liaise with FM Team and Client contacts to drive the workplace experience strategy.* Manage/oversee the front of house team (including Reception) to ensure exceptional customer service isalways delivered.* Manage and coordinate the creation of initiatives, working with onsite teams to promote and to create aforward planner of activities.* Coordinate all client events activities on site ensuring a seamless end to end delivery.* Oversee all meeting and room bookings onsite, ensuring a first-class experience for colleagues onsite.* Support the delivery of the One Team ethos.* Liaise with other aspects of the FM Team (e.g., housekeeping and catering) to further enhance theworkplace experience onsite.* Develop and nurture business relationships with all client contacts across the site to gain insights intoanticipated future requirements and work these into the service delivery strategy.* Support the FM Team and Client with delivering individual building or site wide projects and initiatives.* Support the Facilities Manager and Assistant Facilities Manager in driving consistently high standards ofworkplace experience across the site.* Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor.* Establish and maintain customer relationships by promoting site activities and promoting the wider facilitiesteams.What You'll Need:* Previous experience of Building Services in a Corporate or hospitality environment.* Previous experience in organising, managing events and large meetings.* Fluent and comfortable in the use of technology including MS Office, social media and other applications.* Track record of building positive relationships and delivering exceptional customer service.* Always set high standards for themselves and others.* Can inspire others and support new ideas and initiatives.* Can adapt to changing demands and deadlines.* Takes pride in the service delivered to our customers and our customers' customers.* Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise andconfident manner.* Excellent spoken and written communication skills and the ability to communicate in an effective manner.* Ability to think strategically and independently.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
