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Role: Customer Service Advisor, permanent roleSalary: £25,700 + benefits such as a non-contributory 10% pension, private medical insurance, performance-related bonus, and 23 days holiday plus 5 additional family care days. There are opportunities for pay increases based on progression within the company.Location: Surrey - 2 days in the office rest from home Mon-Fri between 8am-6pmStart date: March 2025
Are you a natural communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where your ability to engage and influence drives impactful results? Randstad are looking for 40 energetic and self-motivated Customer Service Advisor's to join a Client in the Investment industry they have partnered with.
Responsibilities of this Customer Service role
- Handle direct customers or Independent Financial Advisor (IFA's) interactions through a range of channels, primarily phone and also email and letter - understanding their needs to provide the right solutions to them.
- Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.
- Explain UK products & services as well as provide guidance on tools and sources of information to empower customers to self-serve.
- Adhere to the call process ensuring application of best practice in call introduction, query identification, resolution and call closure
- Acknowledge and manage customer complaints, striving to achieve early resolution where possible.
- Quickly and efficiently escalate risk, potential fraud or vulnerable customer situations, ensuring escalation to the appropriate person.
Your skills and experience for this Customer Service role
- Prior experience of working in a Customer Service industry - preferably within a corporate environment.
- Strong telephone and verbal communication skills
- Active listener
- Passionate about delivering positive solutions for customers
- Experience in using technology platforms to deliver a service and a willingness to learn new technologies.
- Proactive team player with a desire to improve knowledge and contribute to positive team dynamics across the Department
If this role is of interest in this Customer Service role then click Apply Now where a member of the Randstad team will be in touch should you be shortlisted for the role.
Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
