Community Engagement and Communication Specialist

Job Title: Community Engagement and Communication Specialist

Location: Walton Oaks

Contract: 6 Months

Hours: 37 per week

Rates: 32.04-42.72 per hour

Job Description

SRG are looking for a dynamic and passionate Community Engagement and Communications Specialist to join the Content at Scale Team for a leading pharmaceutical company.

This individual will play a crucial role in building and nurturing our community, activating users, and ensuring effective communication across various channels within the Adobe Program.

The ideal candidate will have a strong background in communications, community management, and user engagement, with a focus on leveraging technology to enhance marketer processes and train them on both tools and processes.

Duties and Responsibilities

• Develop and implement a comprehensive community engagement strategy to foster a vibrant and active user community within the Adobe Program that can advocate within the wider community of marketers.
• Create and deliver compelling communication materials, including newsletters, social media posts, and internal updates, to keep the community and the wider Marketer community informed and engaged.
• Lead EU training and support of assigned markets and flex to cover other regions/time zones and markets as demand requires
• Plan and execute community events, both online and offline, to encourage participation and strengthen community bonds.
• Collaborate with cross-functional teams, including marketing, Digital, Marketing Technology and Commercial Operations, to align community engagement efforts with overall business goals.
• Monitor and analyse community feedback and engagement metrics to continuously improve processes and Adobe platform.
• Serve as the primary point of contact for community members, addressing their questions, concerns, and feedback in a timely and professional manner.
• Identify and nurture community champions and influencers to amplify our message and drive user activation.
• Stay up-to-date with industry trends and best practices in community management and communications to ensure our strategies remain innovative and effective.
• Utilize Adobe tools to streamline content operations and enhance user experience within the Content at Scale Team.

Experience and Qualifications

• Bachelor's degree in communications, Marketing, Public Relations, or a related field.
• Proven experience in community management, communications, or a similar role.
• Excellent written and verbal communication skills, with the ability to craft engaging and persuasive content.
• Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders.
• Proficiency in using Adobe tools, social media platforms, content management systems, and analytics tools.
• Creative thinker with a passion for community building and user engagement.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Strong organizational skills and attention to detail.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.