Contact centre operative

Job Advert: Contact Centre Advisor - FULL TIME

11.44ph

Tamworth

Able to work from home after probation period

We are currently seeking three motivated and customer-oriented individuals to join our client's contact centre team as Contact Centre Advisors. This is a part-time position based in Tamworth, offering an excellent opportunity to develop your customer service skills and gain experience in a dynamic and fast-paced environment.

Responsibilities:

• Provide exceptional customer service through phone, email, and chat channels.
• Resolve customer inquiries and issues efficiently and effectively.
• Demonstrate empathy, patience, and professionalism in all customer interactions.
• Record and maintain accurate customer information and details of each interaction.
• Collaborate with other team members to ensure a seamless customer experience.
• Adhere to company policies and procedures at all times.
• Continuously enhance product knowledge to better assist customers.

Key Requirements:

• Previous experience in a customer service role is highly preferred.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Excellent attention to detail and organisational skills.
• Ability to work effectively both independently and in a team environment.
• Proficient computer skills and the ability to learn new software systems quickly.
• Flexibility to work a rotating schedule that includes weekends and evenings.

Working Hours:

Monday through to Friday on a 3-week rotating shift pattern.

08:00-16:00, 09:00-17:00 and 10:00 - 18:00.

Contract Type: Temp to Perm

Location: Tamworth

How to Apply:

If you are passionate about delivering exceptional customer service, please submit your up-to-date CV and a cover letter outlining your relevant experience and why you are interested in this position. We are looking forward to hearing from you.

Please note: Only shortlisted candidates will be contacted.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.