Your new companyHays are working with a leading organisation based in Tamworth who are looking to welcome a Credit Controller to their team on a permanent basis.Your new roleTo secure payment of outstanding debt from all UK customers in a timely and efficient manner. To achieve agreed targets whilst building positive relationships with both internal and external customers. Proactively resolve disputes to reduce and maintain over 60-day debt at an acceptable level. Also to undertake ad hoc financial and operational-focussed tasks and projects using internal reporting tools.

Handle daily enquiries and customer queries in a manner which meets both Company procedures and customer expectations
Advise customers on terms of trade.
Continually monitor outstanding debts.
Take ownership of chasing debts daily in line within company policy.
Contact customers and secure payment of outstanding debts, by means of telephone calls, sending letters and email correspondence.
Ensure that customers have all relevant documentation as required i.e. copy invoices, statements, POD's etc...
Strive to build and maintain good relations with all customers.
Confirm payments made and assist with the allocation of the payment.
Monitor payments received and update status / provide updates on all disputes.
Liaise with sales, operations and customers to assist in dispute resolutions.
Hold regular / monthly debt reviews with the branch / corporate teams.
Actively liaise with line management to highlight any areas of concern.
Negotiating / monitoring repayment plans in line with company targets.
Answer inbound calls and respond positively to queries or pass on to the relevant department.
Ensure the timely collection of cash and reduction of aged debt.
Keeping up to date on 90-day debt and also ensuring 60-day debt does not increase.
Support financial accountant re: completion of various standard financial reports
Support Oracle order management updates.
Additional ad hoc financial / operational / sales reporting and analysis using internal reporting tools (Eg: SalesForce / Power BI).

What you'll need to succeed

Strong interpersonal and communication skills to interact with colleagues at all levels.
Influence others and handle difficult situations.
Self-disciplined with the ability to work under pressure within tight timeframes and take tough decisions.
Analytical, with the ability to solve problems and use own initiative.
Ability to work both independently and as part of a team.
Takes full ownership and responsibility for all tasks.
Highest standards of integrity and ethics.
Excellent Computer Skills (especially excel & Oracle)
Desirable - Power BI / SalesForce

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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