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Customer service representative
Customer Service Representative

Customer Service Representative

Owen Daniels

Posted 2 days ago, valid for a day

Tamworth, Warwickshire B78 1TB, England

Full Time

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Sonic Summary

A Customer Service Representative is needed for a 12-month contract with a manufacturing and engineering client in Tamworth.
The role offers a salary of up to £27,000 per annum, equivalent to £13.84 per hour.
Candidates should have experience working with ERP systems, with SAP preferred, and a strong background in a manufacturing environment.
The position involves managing customer experiences, preparing quotations, and supporting various business functions.
Applicants should possess strong administrative skills and the ability to proactively plan and prioritize tasks.

Are you a Customer Service Representative, with a strong administrative and inside sales background, looking for a varied and rewarding role? Our Manufacturing and Engineering client is looking for a Customer Service Representative to provide first class administration and customer service to internal and external customers and ensure sales orders and quotation are delivered accurately and on time. Experience of ERP/SAP is required.Customer Service Representative12-month contractUp to £27,000 per annum / £13.84 per hourMonday to Thursday, 8.30am – 5pm and Friday 8.30am – 2.30pmTamworthCustomer Service Representative / Inside SalesJob Description

Manage the customer experience, including responding to email and phone enquiries.
Provide support to key business functions, such as: Procurement, Supply Chain, Logistics and Senior Leadership team.
Ensure that service agreements are up-to-date and followed. Allowing the company and their customers meet internal and external standards.
Prepare customer quotations.

Customer Service Representative / Inside Sales Essential Experience/Skills/Qualifications

Experience working with ERP systems (SAP preferred, but not essential)
Strong experience working within a manufacturing environment.
Ability to pro-actively plan and prioritise tasks.
A strong understanding of Excel.

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