Are you detail-oriented, organised, and passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, this role is for you! You will be joining our client who are a global leader within Manufacturing as an Inventory and Customer Relations Advisor, you will play a crucial role in managing stock levels, building relationships with customers, and ensuring smooth, efficient operations. Based in Tamworth, your hours of work will be 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.00pm on Fridays. A full UK driving licence is required for this role as you will occasionally visits sites to carry out stock counts. Benefits include:

Bonus scheme – In line with company recommendations an annual bonus is arranged with your relevant line manager that will commence for the year 2025-2026
Pension scheme – you would be eligible to join the company’s designated scheme after three months of employment. The company’s contribution is 7.5% and your minimum contribution would be 5%. Company contributions rise to 11% over the first 7 years of your employment. Please note that this scheme is administered using salary sacrifice
Private medical insurance and BUPA Cash Plan is paid after 3 months of service
Holidays – 25 days plus statutory per annum. After five years’ service the holiday entitlement increases by one day per year up to a maximum of 30
Free car parking

Working as the Inventory and Customer Relations Advisor, your key responsibilities include:

Order Management: Accurately process customer orders and coordinate inventory replenishment to meet demand
Stock Control: Ensure inventory levels are accurate, monitored, and replenished in a timely manner, avoiding stockouts and overstocking. Perform stock audits and reconcile discrepancies
Vending & Consignment Operations: Manage vending machine stock and consignment agreements with ease, ensuring everything runs efficiently
Customer Engagement: Engage with both current and prospective customers through phone, email, and social media. Promote our products and services while addressing inquiries and providing top-notch support
Sustainability Leadership: Take charge of our recycling program, ensuring the responsible disposal, repurposing, or recycling of materials in line with company sustainability goals
Cross-functional Collaboration: Work closely with procurement, sales, and logistics to ensure smooth operations and delivery of customer orders

As the Inventory and Customer Relations Advisor, you will have:

Experience: A proven track record in stock control or inventory management, with strong attention to detail and customer service experience
Communication Skills: Ability to build relationships with customers, suppliers, and internal teams
Tech-Savvy: Familiarity with inventory management software and tools
Problem-Solving: Quick thinking, with the ability to resolve issues efficiently
Team Player: Collaborate effectively across departments and work independently when needed
Knowledge of supply chain management and logistics, however, this is not essential

As the Inventory and Customer Relations Advisor, your salary will be circa £28,000 per annum plus fantastic benefits.

Inventory & Customer Relations Advisor

Customer Service Executive

Danish Speaking Customer Service Executive

Customer Service Executive