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OVERALL JOB PURPOSE
Manage all aspects of air and sea forwarding operations within the Key Accounts department and provide support to other branches as a valuable team member. This is an operational role with a focus on the most important clients.
PRIMARY DUTIES AND RESPONSIBILITIES
Business:
Handle all International and Domestic freight movements in support of the Operations team.
Act as a liaison between customers and suppliers to ensure timely fulfilment of all requirements.
Prepare customs declarations in accordance with HMRC and current regulations, ensuring compliance.
Collect COD payments prior to goods movement/delivery.
Coordinate with overseas offices for shipment movements, monitoring progress and updating customers accordingly.
Provide lead information to relevant offices within the UK.
Perform any additional duties as reasonably requested by the Company.
Customer Service:
Communicate with customers via phone and potentially in-person regarding collections/deliveries of International Freight movements.
Ensure consistent delivery of "Best in Class" customer service.
Explore new opportunities for lanes/activity with customers.
Address customer issues effectively or escalate as necessary, ensuring resolution and follow-up.
JOB SPECIFIC TASKS
Possess commercial awareness, including knowledge of market cost and sell rates.
Demonstrate leadership and personal development skills (self/team).
Focus on customer, network, and supplier relationships.
JOB ROLE ESSENTIALS
Technical:
Minimum of 2 years’ experience in a Multi-Modal position with current hands-on experience.
Educational background to GCSE standard (minimum of 5).
Confidence and ability to handle difficult customer situations.
Consistent ability to meet deadlines.
Business:
Proficient in MS Office tools such as Word, Excel, etc.
Commercial awareness is vital.
Knowledge of EDI Operating System would be advantageous.
Effective Time Management skills.
Strong organizational skills with keen attention to detail.
Ability to communicate effectively internally and with clients at all levels.
Personal Attributes:
Excellent communication skills, demonstrated customer service experience, results-oriented, positive outlook, and self-motivated.
