NIGHT TEAM MEMBER - 4 on 4 off - 12 Hour Shifts ( 7pm - 7am ) or ( 9pm - 9am ) Become part of a successful operation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service. Reporting to your Manager you will be responsible for being the first point of contact for customers and driver. This role requires a high level of flexibility & the ability to communicate both verbally and written. Duties to include but not limited to : -* Provide a high standard of customer service to all customers * Respond appropriately to both customers and drivers * Allocate jobs to drivers & planning to achieve the required response times * Handling of live customer complaints * Full awareness of real-time resource availability * Pricing of jobs for drivers & customers as per pricing process* Maximise opportunities to prevent occurrence's of loss-making jobs. What we need from you to be successful :-* Strong Work ethic giving full attention to detail & accuracy * Able to solve complaints and issues * Able to work alone and unsupervised at times* Experience within a high pressured environment is advantageous * Strong admin skills & willingness to be flexible. If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you Apply Now for a positive career move
Back to searchScheduler Nights
Pertemps Tamworth
Posted 14 hours ago, valid for 4 days
Tamworth, Staffordshire B77 3EY, England
£22,000 - £26,400 per annum
Full Time
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Sonic Summary
- The NIGHT TEAM MEMBER position in Tamworth involves 12-hour shifts on a 4 on 4 off schedule, either from 7pm to 7am or 9pm to 9am.
- The role requires strong communication skills, flexibility, and the ability to provide high-quality customer service while managing drivers and job allocations.
- Candidates should have experience in a high-pressure environment, with a focus on detail, problem-solving, and strong administrative skills.
- Previous experience in contact centers, planning, scheduling, or transport offices is advantageous for applicants.
- The salary for this role is competitive, and candidates are expected to have relevant work experience, although the exact number of years required is not specified.
