NIGHT TEAM MEMBER - 4 on 4 off - 12 Hour Shifts ( 7pm - 7am ) or ( 9pm - 9am ) Become part of a successful operation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service. Reporting to your Manager you will be responsible for being the first point of contact for customers and driver. This role requires a high level of flexibility & the ability to communicate both verbally and written. Duties to include but not limited to : -* Provide a high standard of customer service to all customers * Respond appropriately to both customers and drivers * Allocate jobs to drivers & planning to achieve the required response times * Handling of live customer complaints * Full awareness of real-time resource availability * Pricing of jobs for drivers & customers as per pricing process* Maximise opportunities to prevent occurrence's of loss-making jobs. What we need from you to be successful :-* Strong Work ethic giving full attention to detail & accuracy * Able to solve complaints and issues * Able to work alone and unsupervised at times* Experience within a high pressured environment is advantageous * Strong admin skills & willingness to be flexible. If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you Apply Now for a positive career move
Back to searchScheduler Nights
Pertemps Tamworth
Posted 21 days ago, valid for 5 days
Tamworth, Staffordshire B77 3EY, England
£22,000 - £26,400 per annum
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The NIGHT TEAM MEMBER position involves 12-hour shifts, either from 7pm to 7am or 9pm to 9am, with a 4 on 4 off schedule.
- The role requires strong communication skills and a high level of flexibility, as you will be the first point of contact for customers and drivers.
- Key responsibilities include providing excellent customer service, allocating jobs to drivers, and handling live customer complaints.
- Candidates should have experience in a high-pressure environment, with strong administrative skills and a keen attention to detail.
- Salary details are not specified, but relevant experience in contact centers, planning, scheduling, or transport offices is preferred.
