NIGHT TEAM MEMBER - 4 on 4 off - 12 Hour Shifts ( 7pm - 7am ) or ( 9pm - 9am ) Become part of a successful operation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service. Reporting to your Manager you will be responsible for being the first point of contact for customers and driver. This role requires a high level of flexibility & the ability to communicate both verbally and written. Duties to include but not limited to : -* Provide a high standard of customer service to all customers * Respond appropriately to both customers and drivers * Allocate jobs to drivers & planning to achieve the required response times * Handling of live customer complaints * Full awareness of real-time resource availability * Pricing of jobs for drivers & customers as per pricing process* Maximise opportunities to prevent occurrence's of loss-making jobs. What we need from you to be successful :-* Strong Work ethic giving full attention to detail & accuracy * Able to solve complaints and issues * Able to work alone and unsupervised at times* Experience within a high pressured environment is advantageous * Strong admin skills & willingness to be flexible. If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you Apply Now for a positive career move
Back to searchScheduler Nights
Pertemps Tamworth
Posted 2 days ago, valid for 24 days
Tamworth, Staffordshire B77 3EY, England
£22,000 - £26,400 per annum
Full Time
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Sonic Summary
- The NIGHT TEAM MEMBER position involves 12-hour shifts, either from 7pm to 7am or 9pm to 9am, with a 4 on 4 off schedule.
- The role requires strong communication skills and a high level of flexibility, as you will be the first point of contact for customers and drivers.
- Key responsibilities include providing excellent customer service, allocating jobs to drivers, and handling live customer complaints.
- Candidates should have experience in a high-pressure environment, with strong administrative skills and a keen attention to detail.
- Salary details are not specified, but relevant experience in contact centers, planning, scheduling, or transport offices is preferred.
