Back to search
Customer Support Coordinator
Salary: Above Market Average
Location: Tamworth (Hybrid) Monday - Friday
Overview:
Working for an outstanding and well-established IT outsourcing company, the Successful Customer Operations Coordinator will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Key responsibilities:
- Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA
- On-board new clients
- Presenting company offering & services (Ad-hoc)
- Supporting the Service Desk Manager
- Ensure that reports for monitoring key support activity are run and appropriate actions are taken
- Prompt escalation of client issues to the appropriate team
- Review previous days reporting and calls and identifying any issues
- Produce and update new communication plans for new and existing clients as required
- Assisting and supporting the management support team with ad hoc Service Desk management when senior colleagues are on annual leave or absent
- To coordinate the customer satisfaction survey feedback, organising information and identifying failures
- General administrative tasks
Essential Experience:
- Fantastic Customer Service and Administration experience
- Solid experience with MS Office packages including excel
- Excellent written and verbal communication skills
- Keen eye for detail
- Experience working with a ticketing system or call log system would be highly advantageous
- A keen interest in the IT sector
Benefits:
- 23 days annual leave rising to 27 + statuary
- Pension
- Death in Service benefit
- Free Car parking
**This is a brilliant opportunity for any IT professionals who want to work for a company that is stable, and take your career development seriously**
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
