IT Infrastructure Manager

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a IT Infrastructure Manager on a full-time permanent basis

Culture and Environment

Become part of a vibrant, supportive team in an engaging, collaborative environment. Our client is committed to your growth, offering thorough training to equip you with the skills and knowledge needed to thrive in your new role. The workplace boasts a modern, innovative design with a striking interior that creates a truly impressive atmosphere. Fostering a collaborative, growth-oriented team culture.

Personality

A great opportunity to lead and shape the tech backbone of a growing company. Youll manage a team supporting over 300 users across multiple locations, driving key infrastructure projects, ensuring system reliability, and maintaining security. You'll play a crucial role in the day-to-day operations, fostering a collaborative and service-focused culture. This is a chance to make a real impact, work on exciting projects, and grow in a dynamic, forward-thinking environment. If you're ready to lead a talented team and drive IT innovation, this role is for you!

Package and benefits

• Monday to Friday 9:00am 5:30pm

Pension

• 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year

Healthcare

• All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.
• On completion of the 6-month probationary period, healthcare cash plan is available

Holiday Entitlement

• 23 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH.
• After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.

Life Assurance

• 2x annual salary

Free onsite parking

Incredible core company values

Job Role:

• Leadership & Collaboration: Lead and maintain a visible, approachable presence across all locations, working closely with departments to understand their IT needs and deliver proactive solutions. Contribute IT expertise in management meetings to drive business objectives.
• IT Operations Management: Oversee day-to-day IT operations, including servers, software, networks, and IT infrastructure, ensuring optimal system performance. Coordinate installations, upgrades, and regular maintenance to support business continuity.
• Procurement & Implementation: Manage the procurement of hardware and software, ensuring effective testing, implementation, and continuous improvement of systems to meet business demands.
• Network & Security Management: Manage WAN infrastructure to ensure reliable connectivity across locations. Implement and maintain robust security measures, proactively addressing vulnerabilities through regular updates and patching to meet industry standards.
• Disaster Recovery & Risk Management: Develop and maintain disaster recovery and backup plans, ensuring business continuity in the event of system failure. Regularly test recovery plans and mitigate IT risks to minimize disruptions.
• Project Leadership: Lead large-scale IT infrastructure projects, ensuring timely, on-budget delivery while aligning project goals with business needs. Collaborate with teams to ensure IT strategies are executed effectively.
• Budget Management: Oversee the IT budget, ensuring cost-effective allocation and tracking of resources to support long-term IT infrastructure growth.
• Vendor & Contract Management: Build strong relationships with vendors, negotiate contracts, and ensure adherence to service-level agreements (SLAs) to maintain quality IT services.
• Team Development: Lead and mentor IT teams, fostering technical excellence and career development to enhance team capabilities and performance.
• Helpdesk & User Support: Oversee Helpdesk operations to ensure timely issue resolution and maintain high user satisfaction levels across the organisation.
• Technology Innovation & Optimization: Stay abreast of emerging technology trends and implement innovations to continuously optimise IT operations and align infrastructure with evolving business needs.

Skills and experience:

• Strong leadership, time management, and multitasking abilities.
• Experience building and mentoring high-performing teams with a focus on accountability and collaboration
• Excellent problem-solving skills with attention to detail
• Flexibility to work evenings, weekends, and public holidays when needed.
• Proficient in networking, including administration, installation, and troubleshooting (CCNA level preferred)
• Experience with enterprise networking solutions (Cisco, Fortinet, Rukus), focusing on performance and security
• Knowledge of network configurations like VLANs, VPNs, firewalls, and QoS for high-availability environments
• Strong understanding of hardware, cabling, wireless tech, and IT security protocols.
• Hands-on experience with server infrastructure, RAID, and SAN/NAS storage systems
• Experience with monitoring tools (e.g., SolarWinds, Nagios, PRTG) to ensure system performance.
• Proficient with Windows Server (2012-2025), Exchange Online, and Azure AD for system management
• Experience with Office 365, Windows OS, and Intune/JAMF administration.
• Familiar with virtualisation platforms like Hyper-V, VMware, and cloud solutions (Azure, AWS, GCP)
• Experience with VoIP systems, IP CCTV, and backup/recovery tools like Veeam.
• Strong knowledge of disaster recovery solutions, security standards, and compliance frameworks (ISO 27001, GDPR)
• Familiar with SIEM tools (Splunk, Microsoft Sentinel) and Linux distributions (Ubuntu, CentOS)
• Skilled in automation and scripting (PowerShell, Bash, Python).
• Experience with ITSM platforms (ServiceNow, Fresh Service) for managing IT support
• Strong communication, collaboration, and organisational skills
• Proven ability to lead teams, prioritize tasks, and manage multiple projects
• MCSE, ITIL, and CCNA or equivalent certifications required
• CISSP, ISO 27001, and PRINCE2 certifications are desirable

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.