Back to searchTransport Coordinator ( Nights )
Pertemps Tamworth
Posted 2 days ago, valid for 7 days
Tamworth, Staffordshire B79 7PD, England
£28,000 - £29,000 per annum
Full Time
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Sonic Summary
- The NIGHT TEAM MEMBER position offers a 4 on 4 off schedule with 12-hour shifts from either 7pm to 7am or 9pm to 9am in Tamworth.
- The role involves being the first point of contact for customers and drivers, requiring strong communication skills and flexibility.
- Candidates should have experience in a high-pressure environment, with strong administrative skills and attention to detail.
- The job includes responsibilities like customer service, job allocation, handling complaints, and pricing jobs.
- Salary details are not specified, but relevant experience in contact centers, planning, or transport offices is preferred.
Become part of a successfuloperation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service.
Reporting to your Manager you will be responsible forbeing the firstpoint of contact for customers and driver. This role requires a high level of flexibility & the ability to communicate both verbally and written. Duties to include but not limited to : -
*Provide a high standard of customer serviceto all customers.
* Respond appropriatelyto both customers and drivers.
* Allocate jobs to drivers & planningto achievethe required response times.
* Handling of live customer complaints.
* Full awareness of real-time resource availability.
* Pricing of jobs for drivers & customers as per pricing process.
* Maximise opportunities to prevent occurrence'sof loss-making jobs.
What we need from you to be successful :-
*Strong Work ethic giving full attention to detail & accuracy.
* Able to solve complaints and issues.
* Able to work alone and unsupervisedat times.
* Experience within a high pressured environmentis advantageous.
* Strong admin skills & willingness to be flexible.
If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you!
Apply Now for a positive career move!
