Become part of a successful operation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service. Reporting to your Manager you will be responsible for being the first point of contact for customers and driver. This role requires a high level of flexibility & the ability to communicate both verbally and written. Duties to include but not limited to : -* Provide a high standard of customer service to all customers * Respond appropriately to both customers and drivers * Allocate jobs to drivers & planning to achieve the required response times * Handling of live customer complaints * Full awareness of real-time resource availability * Pricing of jobs for drivers & customers as per pricing process* Maximise opportunities to prevent occurrence's of loss-making jobs. What we need from you to be successful :-* Strong Work ethic giving full attention to detail & accuracy * Able to solve complaints and issues * Able to work alone and unsupervised at times* Experience within a high pressured environment is advantageous * Strong admin skills & willingness to be flexible. If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you Apply Now for a positive career move
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Pertemps Tamworth
Posted 4 days ago, valid for 18 hours
Tamworth, Staffordshire B77 3EY, England
£30,000 - £36,000 per annum
Full Time
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Sonic Summary
- Join a successful operation in Tamworth with a rapidly growing business that offers a reliable and sustainable service.
- The role involves being the first point of contact for customers and drivers, requiring excellent verbal and written communication skills.
- Key responsibilities include providing high-quality customer service, allocating jobs to drivers, and managing live customer complaints.
- Candidates should have a strong work ethic, attention to detail, and experience in a high-pressure environment, preferably in contact centers or transport offices.
- The position offers a salary of £22,000 and requires at least 1 year of relevant experience.
