- Establish new carrier relationship and be responsible for new carrier on-boarding process both internally and externally
- Liaise with carriers to know of any problems before they arise and be proactive in resolving them
- Releasing shipments from ports
- Drafting transit documents
- Resolve any issue relating to the failure of the service under your responsibility
- To thoroughly understand the cost components of your area
- To create reports relating to your area when required
- To ensure your area is working to agreed KPIs
- To ensure that carriers are working to agreed KPIs
- To ensure your areas are controlled and managed in the most cost-efficient manner
- Ensure that the Invoice Administration team is provided with clear and accurate details on files within specified deadlines.
- To understand the customs processes and requirements for the non-EU export and import routes under your control ensuring all aspects are dealt with correctly
- To ensure that POD requests are answered within agreed timeframes and to proactively chase partners for POD confirmation/documentation.
- Positive Attitude & good sense of humour
- Problem Solver
- Attention to Detail
- Accept and drive responsibility and accountability
- Self-motivating with a strong ability to execute within the deadline and work independently as required.
- Team player with strong interpersonal and communication skills
- Continual focus on providing top customer service
- Ability to help with occasional overtime (paid at premium rate)