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Reporting to the Senior Hospitality Team Manager and working across two world-class sites, this Hospitality Operations Executive position has been introduced to enhance the company's hospitality experience further and ensure all operations run smoothly.
What’s in it for you?
- Work hours: 35 hours per week, including evenings and weekends
- Salary: £35,000 - £38,000
- Reduced price match tickets
- Access to a pension scheme and EAP
- Free parking
- Free breakfast and lunch
- Discounts on clothes, mobile networks, and travel
- Death in service benefit
- Free eye tests
- Gym discount
- Access to will writing service and mortgage broker consultations
Hospitality Operations Executive Responsibilities:
- Assist the hospitality service and catering operation on all matchdays, liaising with the operations team to ensure all runs smoothly
- Ensure correct table plans, client information and guest numbers are communicated ahead of matchdays and for reporting purposes
- Coordinate the delivery of all guest touchpoints, including gifts, lanyards and programmes
- Undertake regular stadium checks, ensuring all areas are well maintained and in line with guest expectations and communicating any maintenance needs
- Act as the first point of contact for guests pre- and post-match, in the absence of the Senior Hospitality Team Manager
- Lead planning meetings between the club and senior hospitality team
- Gather and communicate guest feedback across departments to enhance hospitality delivery
Hospitality Operations Executive Skills and Experience:
- Experience gained within hospitality operations with a track record of delivering exceptional levels of customer service
- Team management experience with the ability to lead and mentor a team
- Excellent organisational skills, able to multitask and prioritise a busy and ever-changing workload
- Thrives in a fast-paced, busy environment and enjoys working in pressured situations
- Self-driven and confident, demonstrates excellent communication skills and can articulate clearly to both internal and external stakeholders
- Empathetic and customer-focused, happy to support guests and handle complaints
- Process-driven and understands the importance of adhering to policies and procedures
- Experience within the sports industry would be an advantage
