Customer Care Representative

Join a Leading Fortune 500 Company on the Rise! Amphenol Advanced Sensors is a successful and rapidly growing Fortune 500 company, offering an excellent opportunity for a Customer Care Representative to join the team.

Location: Taunton, TA2 8QY

Salary: Competitive

Job Type: Full - Time, Permanent

About Us:

Amphenol Advanced Sensors is a pioneering leader in advanced sensing technologies and innovative embedded measurement solutions tailored for regulatory and industry-driven applications. Our focus is on creating value by delivering crucial information for real-time decision-making.

We provide domain expertise, swift customisation, world-class manufacturing capabilities, and foster enduring customer relationships, all aimed at delivering the utmost value in terms of cost of ownership for our customers. Don’t miss out on this opportunity to join a successful, growing Fortune 500 Company!

Customer Care Representative – The Role:

To work closely within the Customer Care Team and with Sales Account Managers, in order to provide a full range of customer service and administrative support, together with working closely with both internal and external customers.

Customer Care Representative – Key Responsibilities:

- Responsible for execution of customer order process (order handling, booking, PO

verification etc)

- Provide pricing and delivery information to Advanced Sensors Sales Account Managers

and customers, using established quotations processes and tools

- Develop product, application, and supply chain expertise to assist in supporting

customer’s product and delivery needs

- Support new accounts and credit terms applications using processes and tools

- Work with Sales Account Managers to support Sales Exhibitions

- Dealing with telephone and email enquiries from internal and external customers

- Creating and maintaining filing systems, both electronic and manual

- Distribution of incoming mail for the site and management of outgoing mail

Customer Care Representative – You:

- 5 GCSEs (A – C) desirable

- NVQ in Customer Service - desirable

- At least 2 years’ experience in a sales/customer service office environment essential

- A confident user of the Microsoft Suite

- Use of Infoflo is desirable, but training will be given

- Create and maintain relationships with customers, ensuring adequate order coverage for

- Top Customer Accounts; preferably by telephone but following up with email confirmation

- Create and maintain relationships with internal customers/account managers and

offering assistance where needed

- Consistently apply problem solving/decision making skills, and relationship management

skills, to achieve the highest level of customer satisfaction

- Effective communicator

- Ability to work well within a team

- Ability to manage and organise own workload ensuring deadlines and priorities are met

- Ability to work effectively under pressure

- Positive, can-do attitude and approach to all situations and problems.

- Be trusted and able to deal with work of a confidential nature.

- Commitment to extend working hours when required

- Due to the varied nature of the role, candidates should be able to work on their own

initiative, be organised and have a positive and proactive attitude towards work

- Fluent in English (verbal & written) essential

Applicants must have the right to work in the UK. Sponsorship is not available for this role

Customer Care Representative – Benefits:

- 26 days annual holiday + Public Holidays

- Defined Contribution Pension

- Group Life Assurance

- Group Income Protection

- Free car parking

To submit your CV for this exciting Customer Care Representative opportunity, please press ‘Apply’ now with a comprehensive cover letter telling us why this role is for you.