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Customer Service Specialist
Duration: Initially 3 months
Hours: 37 hours per week
Rate: 16 umbrella an hour (13 PAYE an hour)
Location: Taunton
Somerset Council are looking for a Customer Service Specialist to join their Lifeline Team. This will be to cover shifts on a 24/7 rota, an enhanced rate is payable for hours between 8pm and 6am
Responsibilities:
- Respond to all contacts from Somerset Council, including safeguarding from Adults and Children's and will be required to take relevant details and pass onto a colleague within the Customer Contact Team
- Assess the needs of each contact through active listening, questioning and some scripts to provide the necessary information, guidance, support or services
- Record in the appropriate system all customer data and service requirements and where required work-flow to the appropriate individual or team
- Review information held on systems and/or website to identify accurate information
Requirements:
- Experience of working in a customer service environment or call centre
- Ability to communicate effectively both orally and in writing
- Ability to work as part of a team or under own direction
