Customer Service Specialist

Service Care Solutions - Social Work

Posted 12 hours ago, valid for 9 days

Taunton, Somerset TA4 1BY, England

Part Time

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Sonic Summary

Somerset Council is seeking a Customer Service Specialist for their Lifeline Team in Taunton, with an initial contract duration of 3 months.
The role requires 37 hours of work per week, with a pay rate of £16 umbrella an hour or £13 PAYE an hour.
The position involves responding to contacts related to safeguarding and assessing the needs of each contact through active listening and questioning.
Candidates must have experience in a customer service environment or call centre and possess effective communication skills.
The ability to work collaboratively in a team or independently is also essential for this role.

Customer Service Specialist

Duration: Initially 3 monthsHours: 37 hours per weekRate: £16 umbrella an hour (£13 PAYE an hour)Location: Taunton

Somerset Council are looking for a Customer Service Specialist to join their Lifeline Team. This will be to cover shifts on a 24/7 rota, an enhanced rate is payable for hours between 8pm and 6am

Responsibilities:

Respond to all contacts from Somerset Council, including safeguarding from Adults and Children's and will be required to take relevant details and pass onto a colleague within the Customer Contact Team
Assess the needs of each contact through active listening, questioning and some scripts to provide the necessary information, guidance, support or services
Record in the appropriate system all customer data and service requirements and where required work-flow to the appropriate individual or team
Review information held on systems and/or website to identify accurate information

Requirements:

Experience of working in a customer service environment or call centre
Ability to communicate effectively both orally and in writing
Ability to work as part of a team or under own direction

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