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AL787: Assistant Worktop ControllerLocation: Taunton / BridgewaterSalary: £39,500First Military Recruitment are currently seeking an Assistant Workshop Controller on behalf of one o four clients.Working hours are Monday to Friday 0730 – 1730.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:
- Providing feedback to customers on their service/repair, including pricing (estimating) of additional work when required, explaining the reasons fully and competently.
- Assist with the day to day running of the workshop.
- Assist with the managing all staff within the department, communicating instructions to technicians and ensuring that work is completed in a timely manner.
- Costing jobs ready for invoicing.
- Quality check job cards for audit purposes.
- Assist with customers bringing in their vehicle for recall, scheduling and service or repair.
- All aspects of compliance including DAF Check and RMI.
Skills and Qualifications:
- A working technical understanding of vehicles in order to clearly explain repairs/additional repairs to customers.
- Customer service skills, including dealing with difficult situations and an ability to up-sell services and products where appropriate.
- Strong IT skills.
- Awareness of warranty guidelines, service intervals, etc would an advantage.
- Be organised, efficient and able to multi-task efficiently.
- Be flexible, energised and a team player.
- Previous experience in a similar role would be an advantage.
- Assist with the management of efficiency, productivity and utilisation.
- Meet all KPI targets set out by depot manager.
- Attend relevant product training courses.
Benefits:
- A market leading manufacturer led training plan to develop your skills.
- 22 days holiday + bank holidays.
- Competitive employer pension.
- Career development opportunities.
- £2000 Referral bonus for successful introduction of fellow technicians.
Location: Taunton / BridgewaterSalary: £39,500
