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Hawk 3 Talent Solutions is hiring for a Legal Claims Advisor to work either fully REMOTE or HYBRID based in Taunton, Somerset. You can work fully remotely or hybrid if you enjoy working in an office. We are seeking someone with prior legal experience or a law degree or education background.
The annual salary is £25,000 PA and the hours are 37.5 hours per week office hours.
The Legal Claims Advisor is pivotal in securing potential clients; they are one of the first points of contact for all new clients. This specialist team utilise their expert customer service skills and legal knowledge, combined with a confident telephone manner and the ability to build rapport quickly over the phone and in person to obtain the details of all potential claims from our prospective clients. Working effectively and efficiently with a high level of attention to detail, this team is pivotal to securing our new clients.
Job Description:
- To build rapport with potential clients both over the phone and in person, utilising legal knowledge to engage with the prospective client to ensure that all initial details involving the potential claim are obtained
- Collation of all information regarding potential claim, including typing the details of potential claim to enable a decision to be taken in respect of progressing the potential claim
- To prepare all necessary legal documentation in relation to taking on a new claim or advising the client we are unable to help at this time
- To explain to potential clients the nature of the conditional fee agreement
Person Specification:
- Excellent customer service skills with demonstrable evidence of building rapport with customers/ clients both over the phone and in person
- A legal background, with an analytical and investigative mindset
- Strong IT and typing skills
- A team player who is flexible and dedicated
- Ability to work effectively and efficiently
- High level of attention to detail and accuracy
- Excellent written and interpersonal skills
- Confident, positive and professional telephone manner
- An ability to demonstrate effective time/diary management
- An ability to ‘talk and type’ directly into an electronic enquiry document
Package:
25 days annual leave + 8 bank holidays
Pension
Remote or hybrid working
The closing date is 30th December. Hawk 3 Talent Solutions is operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or email your CV to
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
