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ASB Case Manager
We are seeking an ASB Case Manager to deliver a proactive and people-focused approach to tackling anti-social behaviour (ASB) and creating safer communities.
Role Overview:
- Investigate and resolve ASB, nuisance, and hate crime cases within social housing communities.
- Take ownership of a caseload of ASB cases, supporting victims and enforcing appropriate actions.
- Act as the lead officer for hate crime and domestic abuse cases, ensuring proper intervention and support.
- Provide training on ASB legislation, policies, and best practices to internal teams and external partners.
- Work closely with police, community groups, and partner agencies to prevent and reduce ASB.
- Gather evidence, prepare witness statements, and attend court when required.
- Oversee the administration and management of approximately 2,800 social housing properties.
- Ensure compliance with housing laws, safeguarding procedures, and data protection policies.
What You'll Need:
- Experience in ASB case management within a local authority, housing, or similar setting.
- Strong knowledge of ASB legislation, housing law, and enforcement processes.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work independently and as part of a team, managing a varied caseload.
- Experience in working with external agencies and legal professionals.
- IT proficiency and the ability to maintain accurate case records.
