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Service Manager
Duties and Responsibilities
- Review, develop and implement systems for managing safeguarding and whole service concerns, delivering sustained improvements to ensure excellent professional standards and safe practices are maintained ensuring a person-centred social work approach which achieves the outcomes that people want. Develop and implement continuous improvement plan to embed lessons learned.
- Co-ordinate and chair where appropriate safeguarding/adult protection meetings and ensure that timely and thorough enquiries are carried out to protect a vulnerable person at risk. Lead and support practitioners making sure they focus on what the adult wants, which accounts for the possibility that individuals can change their mind on what outcomes they want through the course of the intervention.
- Develop an effective working relationship with the MASH. Identify and escalate significant individual and family at risk, recognises the key role of carersin relation to safeguarding, directly or through the Strategic Manager Mental Health & Safeguarding.
- Develop an effective working relationship with and contribute to the work of the Somerset Safeguarding Adults Board. Take responsibility for leading on initiatives related to safeguarding and relevant whole service concerns that come out of the Board’s work programme.
- Lead on the overall delivery of safeguarding services across the system to ensure the consistent and timely application of threshold decisions are made and actions taken under Section 42 of the Care Act and feedback on outcomes to relevant stakeholders.
- Contribute to the development of the Somerset Safeguarding Adult’s Board’s Strategic Plan.
- Develop and implement a performance framework and systems that feeds into the Safeguarding Adults Collection (national data return) and uses the benchmarking data to continually improve practice and performance.
- Establish and develop feedback models to gather intelligence from service users, operational staff and service providers. Ensure Somerset Safeguarding policies and guidelines are embedded effectively with an emphasis on a sensible individual risk appraisal, which takes into account individuals' preferences, histories, circumstances and lifestyles to achieve a proportionate tolerance of acceptable risks.
- Contribute to the development of a risk-based model of quality assurance leading and shaping safeguarding elements in conjunction the NHS and the Police.
- Drive up quality of provision across regulated and non-regulated commissioned services through the development of early intervention strategies by providing timely support, critique and challenge to providers to avoid issues escalating to safeguarding issues. Ensure all policies and procedures reflect excellent professional standards.
- Contribute to Strategic Commissioning and Adult Social Care policy development and service planning across the full range of services, by working with commissioning/information management colleagues to collate and analyse statistical data.
- Ensure that both qualitative and quantitative information from individual service users and their carers are central to the safeguarding quality assurance process development.
- Manage the response to complaints, compliments and feedback in line with organisational policy and procedure. This may include undertaking complaint investigations on behalf of the service.
- Ensure that health and safety policies are implemented and that appropriate action is taken where necessary.
- In consultation with Line Manager, identify own learning needs and take responsibility for promoting their own continuing professional development. This will include the maintenance and updating of a self-held training and development record as is required by their professional registration. Share expertise and developments in professional knowledge base, such as in relation to evidence-based research findings, professional practice methods, professional values and legislation.
Qualifications
- Relevant professional qualification.
- Evidence of work-related continuing management development.
- Social Work England/HCPC registered or equivalent.
Experience & Knowledge
- Substantial managerial experience and skills gained at a senior level, including making a contribution to the corporate management of an organisation where required.
- Significant knowledge and experience of the development, agreement and delivery of service plans.
- Demonstrable experience of partnership working including the ability to influence and, where appropriate, lead multi-agency groups and projects to deliver services and initiatives.
- Sound understanding and practice of multi-disciplinary working.
- Demonstrable experience of engagement with communities and customer feedback channels to shape and inform improved customer services.
- Demonstrable experience of operating equality and diversity measures in the local commissioning and delivery of services.
- Track record of the flexible use of financial and other resources (including the service commissioning framework and opportunities for income streams) in the delivery of services on time and within budget.
- Demonstrable experience of the effective deployment, continuing development and supervision of professional and other staff resources.
- Sound understanding and experience of the use of information and communication systems to inform operational decision making and recommendations/actions concerning service improvement.
- Significant experience of the operation and achievement of performance management and quality assurance models.
- Change management experience.
