Support Coordinator

Atkinson Moss are proud to be representing a fantastic company in Taunton in their search for an efficient, organised, and professional Support Coordinator.  The successful candidate will provide support to customers to monitor, manage and allocate service requests.

Key duties include:

• Monitor, Manage and Coordinator all Support Tickets.
• Manage multiple ticket boards simultaneously.
• Escalate and allocate tickets to third party companies and engineers.
• Move / reschedule tickets following delays, changes and unexpected events.
• Ensure Service Level Agreements (SLA’s) are met and work remains on track.
• Communicate updates by telephone, email and within the ticketing system.
• Ensure accurate and up to date information at all times
• Provide weekly and monthly reporting.
• Work closely and in conjunction with the Service Delivery Manager and other departments as required

Essential Key Skills:

• Exceptional organisational skills
• Excellent level of accuracy when under pressure
• Great customer service and communication skills, verbal and written
• Excellent IT skills
• Ability to work in a fast-paced environment with a high level of accuracy
• Good computer skills including Microsoft Office

The role is offered on a full-time, permanent basis with flexibility for home working (3 days at home, 2 in the office) after the initial probation period of 6 months. 

Our client offers fantastic benefits and a basic salary between £27,500 and  £30,000 dependant on experience.

If you hold the relevant skills and experience. please apply online I the first instance.  If you would like to discuss the role in more detail, please contact Wendy Wakefield or Lesley Freeman at Atkinson Moss.