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Repairs Coordinator Salary: £32,160.Contract - Until end of March 2025Full time - 5 Days per week, Mon- Thu 9am-5:15pm // Friday 9am-5pmLocation - Teddington TW11 8GTExperience in/knowledge of:
- Brillant Customer service
- Working well under pressure
- Being able to use digital systems including CRM and Microsoft
Job Role:
- Being the main point of contact for repairs keeping customers updated throughout the repair services.
- Oversee escalated or high-risk repair cases from start to finish.
- Work with other teams and customers to assist with the complaints process.
- Support the team to deliver a high-performing customer focused repairs service.
- Work collaboratively with colleagues, our repairs partner, contractors and suppliers to make sure repairs are resolved effectively.
- Book in surveyor visits and manage access into customer properties.
- Manage the whole process for short term decants.
- Keep customers informed about larger repairs projects and agree long term programmes of works in consultation with customers and contractors.
- Monitors spend across all the repair's budgets and keep management informed of progress.
- Report on and analyse performance data and highlight any trends or ways the service could make improvements.
- Ensure new contractors are set up correctly
- Take ownership to proactively manage the repairs purchase order process.
- Monitor and review tasks for the team, using digital systems and tools to ensure tasks are actioned, progress is tracked, accurate audit data is maintained and anomalies identified.
- Provide support with subject access requests and personal injury claims.
