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Teddington, Greater London
Repairs Coordinator

Repairs Coordinator

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Posted 8 hours ago, valid for 15 days

Teddington, Greater London TW11 0BB, England

Part Time

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Sonic Summary

The Repairs Coordinator position offers a salary of £32,160 and is a full-time contract role until the end of March 2025.
Candidates should have experience in customer service and the ability to work well under pressure, along with proficiency in digital systems like CRM and Microsoft.
The primary responsibilities include being the main point of contact for repairs, overseeing escalated cases, and collaborating with various teams to ensure effective resolution of repair services.
Additional duties involve managing surveyor visits, monitoring repair budgets, and analyzing performance data to identify improvement opportunities.
The role requires proactive management of the repairs purchase order process and support for subject access requests and personal injury claims.

Repairs Coordinator Salary: £32,160.Contract - Until end of March 2025Full time - 5 Days per week,Mon- Thu 9am-5:15pm // Friday 9am-5pmLocation - Teddington TW11 8GTExperience in/knowledge of:

Brilliant Customer service
Working well under pressure
Being able to use digital systems including CRM and Microsoft

Job Role:

Being the main point of contact for repairs keeping customers updated throughout the repair services.
Oversee escalated or high-risk repair cases from start to finish.
Work with other teams and customers to assist with the complaints process.
Support the team to deliver a high-performing customer focused repairs service.
Work collaboratively with colleagues, our repairs partner, contractors and suppliers to make sure repairs are resolved effectively.
Book in surveyor visits and manage access into customer properties.
Manage the whole process for short term decants.
Keep customers informed about larger repairs projects and agree long term programmes of works in consultation with customers and contractors.
Monitors spend across all the repair's budgets and keep management informed of progress.
Report on and analyse performance data and highlight any trends or ways the service could make improvements.
Ensure new contractors are set up correctly
Take ownership to proactively manage the repairs purchase order process.
Monitor and review tasks for the team, using digital systems and tools to ensure tasks are actioned, progress is tracked, accurate audit data is maintained and anomalies identified.
Provide support with subject access requests and personal injury claims.

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