Office Administrator

Office Administrator

Job Description - Office Administrator

• Completing handover and credit check forms, and gathering information for new customer setups
• Raising service calls
• Raising purchase orders and credits
• Sending FSE work orders, processing their hours and work reports.
• Checking margins and invoicing calls
• Raising overhead purchase orders
• Completing quarterly call-out rotas for engineers' 24-hour duty
• Approving engineers' hours daily for the previous day
• Maintaining records of engineers' holidays, lieu days, absences, and sickness
• Closing maintenance calls at the end of each month
• Compiling reports such as contract margins, engineers' weekly hours, and service call transaction reports
• Liaising with site contacts to schedule work and discuss overdue invoices.
• Compiling and distributing the weekly diary to engineers
• Maintaining a maintenance log and ensuring visits are completed on time.
• Monitoring customer KPIs
• Gathering information and preparing simple quotes for customers
• Liaising with engineers regarding their PPE and workwear requirements and submitting requests to service support for orders
• Key Requirements:
  • Along with administrative duties, the candidate must be customer-facing, with a strong attitude and a desire to learn and grow in the role.
  • Having an understanding with the HVAC sector would be a bonus