Customer Service Team Leader

Description

Customer Service Team Leader - Lead, Inspire, and Thrive!

Location: TelfordSalary: £35,000-£40,000 depending on experiencePerks: Annual pay reviews, profit-share bonus, free lunch, free onesite gym access, and modern newly refurbished offices

Are you an energetic and driven leader who thrives on delivering exceptional customer service? Do you enjoy being hands-on, leading by example, and helping your team excel? We’re working with an innovative and fast-growing organisation in the care sector, who are looking for a Customer Service Team Leader to join their thriving team and make a real impact.

This is a rare opportunity to join a company with a fantastic culture that truly values its people. With consistent year-on-year growth, they reward their staff with exceptional benefits, a positive working environment, and the chance to advance in their career.

[ The role ]

As Customer Service Team Leader, you’ll not only oversee the performance of a growing team (currently 2, expanding to 4), but you’ll also actively take part in the day-to-day operations. This is a unique role where you’ll lead from the front, combining operational involvement with leadership responsibilities.

Working closely with senior management, you’ll ensure the team delivers exceptional service at all times while streamlining processes and building a culture of excellence.

What You’ll Be Doing

• Inspire and Develop: Lead, train, and support your team to deliver top-notch customer service.
• Lead by Example: Handle customer queries, manage orders, and support clients directly while mentoring your team.
• Streamline Processes: Identify opportunities to improve workflows, ensuring efficiency and outstanding customer experiences.
• Resolve Challenges: Manage escalations, warranty claims, and returns, implementing solutions that prevent recurring issues.
• Support Sales Teams: Partner with Sales Reps to manage schedules, prep meeting materials, and ensure smooth operations.
• Metrics Mastery: Ensure KPIs are met, including quick response times, high customer satisfaction, and prompt resolution of issues.

Why This Role?

This is an incredible opportunity to step into a leadership role within a supportive and fast-paced environment. Not only will you be empowered to lead and develop a team, but you’ll also work for a company that rewards its people and champions personal and professional growth.

What We’re Looking For

• Experience:
  • Proven experience in managing high-performing customer service teams.
  • Strong background in customer service with a hands-on, proactive approach.
• Skills:
  • Excellent communication and interpersonal skills.
  • Outstanding attention to detail and ability to multitask.
  • Proficiency in MS Office and ERP systems.
• Mindset:
  • Ambitious, driven, and ready to grow with the company.
  • A passion for leading by example and delivering excellence.

Key Benefits:

• Salary Progression: Annual pay increases to reflect your hard work and contributions.
• Profit-Share Bonus Scheme: A generous bonus based on company performance.
• Free Perks: Complimentary lunches, gym access, and state-of-the-art office facilities with showers and breakout areas.
• Career Growth: Be part of a company growing 25% year-on-year, with ample opportunities to advance as the business expands.

How to Apply

This is your chance to join a fast-growing organisation that puts its people first. If you’re passionate about customer service, ready to lead from the front, and looking for a role where you can truly make a difference, we’d love to hear from you.

Apply now to take the next step in your career and work for a company that celebrates success, rewards hard work, and fosters a culture of innovation and growth.