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Your new company
Hays are working with an-award winning, renowned Retail business in Telford who are looking to recruit a Customer Services Manager on a permanent basis. This is an exciting and dynamic role in which there is a lot of scope for growth within the business. You will work collaboratively, engaging with stakeholders, colleagues, and customers.
Your new role
As a Customer Services Manager, your role will involve:
Lead the Customer Services Team.
- To recommend and deliver the implementation of new processes/projects to support business growth and continuous improvement.
- To monitor and optimise Customer Services team performance to reach a good level of business success.
- Influence the broader business on the importance of customer experience and report back to the Procurement teams on items that are problematic.
- Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
- Dealing with external companies that we partner with to deliver on key business goals.
- Working with the Customer Service Team Leader, you will coach and develop the skills of our Customer Service Advisors.
What you'll need to succeed
- Proven ability to motivate and manage colleagues, demonstrating influencing and persuasive skills, gaining buy-in from stakeholders.
- Demonstrable strong coaching and development skills.
- Proven ability to deliver on key projects.
- Proven ability to manage relationships across multiple stakeholders and oversee complex large-scale projects across cross-functional teams.
What you'll get in return
- A chance to build and grow a department in a rapidly expanding/award-winning company.
- Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service.
- Your birthday is off, so you always enjoy your birthday!
- We'll pay for your Marketing/management and other external training courses.
- Awards and Recognition Schemes; delivering above and beyond never goes unnoticed.
- Free Onsite Parking.
- Complimentary tea, coffee, chilled water and soft drinks.
- Free Eye Tests.
- Cycle2Work Scheme.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
