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Customer & Sales Support Assistant | Permanent | Telford | £24,500 - £28,000 | Excellent benefits package
Are you an experienced Customer Service professional seeking an opportunity within an organisation that truly makes a difference? Your key customers would include the emergency services, your favourite sports club, your children’s school or nursery and events spaces providing emergency / medical solutions which save lives every day.
Seymour John are delighted to be partnered with the UK’s leading supplier of emergency medical equipment in their hunt for a Customer Service & Sales Support Assistant to support their Customers. A financially secure FTSE100 business who haven’t lost their family feel despite their ever-increasing success.
The Company
A medium-sized team sitting in their easily accessible Telford office, you will work collaboratively alongside your colleagues within Customer Service, Sales, Marketing and Supply Chain to ensure a smooth service delivery from initial prospect to order delivery. The business is led by a highly experienced and supportive Senior Leadership Team who orchestrate a cohesive and harmonious working environment in a people focused culture.
The Role:
- Process orders through various channels, including phone and email.
- Provide product information and offering your expert opinion
- Building strong professional relationships with Customers
- Ensuring on time delivery targets for products.
- Work within the predefined processes whilst striving to look for improvements in efficiency and suggest alternatives.
- Management of returns
- Supporting the sales team with quotations and pricing
About You:
- You will be an experienced Customer Service professional who confident in telephone based customer service environments
- An outstanding communicator who builds rapport with stakeholders and customers alike.
- Excellent problem-solving abilities.
- Strong work ethic, always focussing on continuous improvement.
If this exciting opportunity is exactly what you are looking for, please contact Lydia Johnson at Seymour John Recruitment Ltd
