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Job Title: Customer Service Coordinator
Location: Telford, UK
Job Type: Full Time Contract, 12 Months
Work Model: Fully onsite
Summary:
- we are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer's requirements and our contractual obligations.
- Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer's orders and communicate status and manage escalations.
- Answer daily queries of customers, relaying information in documented form.
- Process Customer's new requests and ensure work is managed in a timely manner for Outsource by:
- Triggering release of Service Orders to our suppliers for Outsource work
- Partner with logistics to physically verify the units are progressing per the process
- Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
- As required handle requests to verify status for receipt or other processing steps for outsourced work
- Update internal system notes for individual jobs.
- To follow quality procedures to log certificates onto the internal system for auditing purpose.
- Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.
- Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.
- Sub contract admin will work from our Telford, England UK facility within Client's Global Services Organization.
- General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling.
- Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
- Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.
- Strong computer office skills required for this position.
The essential skills required are: Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.) Experience in customer service (2 years or more).
