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Customer Service Coordinator

eTeam Inc
Posted 11 hours ago, valid for 14 days
Location

Telford, Shropshire TF1 1RP, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Coordinator position in Telford, UK is a full-time, 12-month contract role requiring candidates to thrive in a fast-paced environment.
  • Candidates must have at least 2 years of experience in customer service and possess strong computer skills, particularly in Microsoft 360 applications.
  • The role involves managing customer orders, providing quotations, and ensuring timely processing of requests while maintaining communication with logistics and suppliers.
  • Responsibilities include monitoring job turnaround times, updating internal systems, and supporting procurement and subcontract administration.
  • The salary for this position is competitive, reflecting the skills and experience required for effective performance in this role.

Job Title: Customer Service Coordinator

Location: Telford, UK

Job Type: Full Time Contract, 12 months

Work Model: Fully onsite

Summary:

we are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment

• Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.

• Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations.

• Answer daily queries of customers, relaying information in documented form.

• Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by:

• Triggering release of Service Orders to our suppliers for Outsource work

• Partner with logistics to physically verify the units are progressing per the process

• Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment

• As required handle requests to verify status for receipt or other processing steps for outsourced work

• Update internal system notes for individual jobs.

• To follow quality procedures to log certificates onto the internal system for auditing purpose.

• Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.

• Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.

• Sub contract admin will work from our Telford, England UK facility within Client’s Global Services Organization.

• General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.

• Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.

• Strong computer office skills required for this position.

The essential skills required are:

• Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)

• Experience in customer service (2 years or more).

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.