Customer Services Coordinator

Your new companyHays are working with a renowned company who are looking for a Customer Services Coordinator on a permanent basis. The purpose this role is to complete the freight process from start to finish and liaise with various departments to develop existing and new business to improve growth across the department.Your new roleAs a Customer Services Coordinator, your role will involve:

• Provide quotations for Customer's product Support where necessary.
• Liaising with customers within agreed SLA's.
• Building and arranging consignments.
• Maintain effective communication internally and externally.
• Providing performance KPIS as per customer requirements.
• Respond and address invoice queries in a timely manner.
• Track and trace all customer consignments.
• Provide polite and professional customer service at all times.
• Report failures in a proactive manner and offer resolutions where possible.
• Respond to customer concerns and resolve or escalate where appropriate.
• Ensure an understanding of customs requirements for both Import and Export shipments, seeking support from our internal departments should it be needed to ensure compliance.
• Check all shipment documentation.
• Develop existing business through maintaining and improving high levels of service excellence and quality.
• Actively ensure that defined company processes for the recovery of shipment costs are adhered to.
• First point of customer escalation for Partners and their customers both internal and external, developing a strong and productive relationship.
• Meet and wherever possible exceed customer expectations..
• Spotting and developing additional revenue and business opportunities.
• What you'll need to succeed
• 12 months knowledge & experience of working in a road freight environment.
• Experience of working within a customer-facing environment.
• Good knowledge of geographical areas within the UK
• High level of accuracy with attention to detail.
• Ability to work under pressure and to tight deadlines.
• Ability to work effectively under own initiative.
• Competent in commercial IT Microsoft 365 packages including Word, Excel, E-mail etc
• What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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