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Job role: 1st Line IT Support & Telecomms Engineer
Location: Telford - 5 days in Office
Salary: 25,000 +
My client is looking for a skilled and enthusiastic 1st Line IT Support & Telecomms Engineer to deliver top-notch technical support. This is a fantastic opportunity to work in a fast-paced, dynamic environment where your expertise will make a real impact.
If you have a passion for problem-solving and a strong foundation in computer networking, software, and hardware support, we'd love to hear from you.
Job overview:
* Provide great customer support by quickly answering questions and solving technical problems.
* Troubleshoot software issues, including operating systems and apps.
* Help with hardware problems, making sure all equipment works properly.
* Use company tools to track issues and manage support tickets.
* Check how networks are running and help improve system performance.
* Keep clear records of support processes, solutions, and user guides.
What we are looking for:
* Solid experience in a technical support role, with expertise in computer networking and customer service.
* Skilled at troubleshooting Windows Server environments.
* Familiarity with software diagnostic tools and techniques.
* Experience using ticketing systems.
* A team player who is also self-motivated and proactive.
If you're excited about technology, enjoy tackling challenges, and love helping others, this is your chance to shine. Please apply now!
