Helpdesk Manager

In Technology Group Limited

Posted 6 days ago, valid for 20 days

Telford, Shropshire TF1 1RP, England

£45,000 per annum

Full Time

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Sonic Summary

The position of Helpdesk Manager is available in Telford, UK, offering a salary of up to £45,000 per annum.
The role requires solid experience managing an IT helpdesk, preferably within a Managed Service Provider (MSP) environment.
Key responsibilities include leading a team of helpdesk technicians, setting SLAs, and acting as the escalation point for complex issues.
Candidates should possess exceptional communication skills and a customer-first mindset, with a deep understanding of helpdesk workflows and ticketing systems.
This position is ideal for a tech-savvy leader committed to improving service quality and team performance.

Position: Helpdesk Manager Location: Telford, UKSalary: Up to £45,000 per annum

Are you a tech-savvy leader with a knack for delivering exceptional customer service? We are recruiting for an established MSP looking for an experienced Helpdesk Manager to take the reins of our service desk team and ensure we're exceeding client expectations every step of the way.

What You'll Be Doing

Leading and managing a team of talented helpdesk technicians, ensuring smooth day-to-day operations.
Setting and maintaining SLAs to keep clients happy and systems running flawlessly.
Acting as the escalation point for complex technical issues - you'll be the calm in the storm.
Analyzing performance metrics to keep the team on track and identify areas for improvement.
Driving process improvement and implementing best practices to enhance efficiency and service quality.

About You

You've got solid experience managing an IT helpdesk, preferably in an MSP environment.
You're a natural leader, skilled at mentoring and motivating teams to perform at their best.
Exceptional communication skills - you can translate tech jargon into plain English for clients and team members alike.
A deep understanding of ticketing systems, SLA management, and helpdesk workflows.
A customer-first mindset, with a commitment to delivering solutions quickly and effectively.

Apply Now!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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