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Join Fujitsu as a 1st Line Support Analyst in Telford!
Reed Talent Solutions are working alongside Fujitsu to expand their busy service desk in Telford.
Fujitsu is dedicated to making the world more sustainable by building trust in society through innovation. With a diverse range of products, services, and solutions, Fujitsu employs approximately 124,000 people across over 50 countries and regions.
Role Overview: Fujitsu are expanding their 1st Line Support team in Telford due to growth and are looking for multiple Service Desk Agents. Your primary responsibility will be to deliver exceptional customer service, addressing various queries and faults raised by their customers.
Key Responsibilities:
- Provide first-class customer service.
- Resolve customer issues efficiently and effectively.
- Handle phone calls, webchats, and other digital contacts.
- Adhere to agreed SLA's and KPI's.
- Support a key long-term partner through their digital transformation.
Values: We are looking for individuals with strong interpersonal and communication skills. Technical expertise is not required (full training will be provided), we value your ability to empathise with customers, resolve issues, and create positive experiences. If you excel in building relationships and delivering outstanding service, we want to hear from you!
Highly Desirable Skills:
- Educated to GCSE level or equivalent.
- Passion for or interest in IT.
- Excellent customer service skills.
- Strong problem-solving abilities.
- Exceptional verbal and written communication skills with attention to detail.
- Ability to work effectively as part of a team.
- High degree of initiative and creativity.
Key Information:
- Pay Rate: £12.60 per hour.
- Shift Patterns: 40 hours per week. Monday - Friday. Training period: 9am-5pm.
- Location: Telford (full-time on-site).
- Contract: 12 months temporary with potential for permanent opportunities.
- Start Date: ASAP.
If the above role sounds like something that would be of interest to you, please don't hesitate to apply directly below with an up to date copy of your CV and a member of the team will be in touch.
