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- Provide technical support to internal users through various communication channels.
- Manage and prioritise digital support workflows to ensure key deadlines and service levels are met.
- Adhere to relevant policies, compliance requirements, and data protection legislation, following appropriate escalation procedures.
- Conduct basic data analysis using appropriate digital tools.
- Maintain data security by applying firm policies and ensuring compliance with legislation.
- Assist with continuous improvement initiatives, including the development and enhancement of software and applications.
- Troubleshoot and resolve IT-related issues using the appropriate tools and technologies.
- Collaborate with key stakeholders to manage expectations, escalating issues where necessary.
- Keep up to date with technological advancements and undertake continuous professional development (CPD).
- Document IT actions and resolutions to ensure clear audit trails and issue tracking.
- Identify and take appropriate action when application problems arise.
- Support application users, advising on best practices to improve productivity.
- Provide user training on IT applications as required.
- Source relevant information to support and guide users effectively.
- Undertake any other duties relevant to the role as required.
- Strong literacy and numeracy skills.
- Proficiency in IT, including experience with Microsoft Office and an understanding of IT developments, compliance, and relevant legislation.
- Experience in data entry and text processing with high attention to detail.
- Ability to work effectively as part of a team.
- Strong communication skills, both face-to-face and over the phone.
- A commitment to delivering excellent service.
- Highly motivated with a willingness to learn.
- Organised and methodical, with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Proactive, creative thinker who can work on their own initiative.
- Understanding of GDPR, confidentiality, and data integrity, with a commitment to maintaining compliance at all times.
