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The lead technical architect oversees all IT systems within the business and is an expert in the MES system (Hydra), providing support to Production and other business areas in the UK and Europe. In addition to managing the technical support function through the service desk and delivering assigned IT projects, this individual also serves as a representative for the Head of IT in their absence.
Client Details
For over a century, the company has been a pioneer in inventing products that simplify and enhance daily life, from the first coffee filter to the first ground coffee in vacuum packaging, and numerous other household innovations. The company's success is attributed to its dedicated employees, who bring their ideas and passion to its various B2C and B2B brands, staying ahead of trends and developing products that become integral to everyday life. With a strong focus on teamwork, personal development, and work-life balance, the company offers training and education opportunities, flexible working arrangements, and childcare facilities to support its employees. With a commitment to social responsibility, equal opportunities, diversity, tolerance, and sustainability, the company seeks talented individuals who share its values to join its strong team and make a positive impact on the world.
Description
Systems Support
*Aid in delivery of the IT support service to the business
*Support staff within the department where technical issues are escalated
*Progress escalated support issues from the support service through to resolution
*Out of hours support where necessary
System Analyst
*Maintain and upgrade existing technological systems for the organization. Involved in designing new computer systems and frameworks, providing troubleshooting for technical issues.
*Support system uptime, integrity, stability and security to all systems, including software versions remain current. This includes all hardware, software and configuration components of network appliances, switches, wireless access points, servers, data cabling, telephones, mobile phones, CCTV systems, etc.
*Investigate and propose improvements to systems, software, infrastructure and processes. Identify any potential points of failure/risk and recommend solutions.
*Create/update system documentation for technical reference purposes.
*Accountable for backups and DR outside of the scope that Melitta Group IT and 4Brands already cover.
Project Delivery
*Manage and execute relevant change requests and BAU functions of the department via the project delivery business demands recorded in the IT PoW (Programme of Work).
*Responsibilities include delivery of projects for Business Intelligence, Database reporting and data systems development and administration.
Provide cover in all areas in case of absences
Carry out any reasonable task requested by management.
Profile
ESSENTIALS / MUST HAVES FOR THIS ROLE
1) experience of working within a Manufacturing / Factory setting
2) ability to produce SQL reports/reporting
3) live within an hours commute of the site/Telford area
Hands-on approach with broad range of IT systems knowledge that can support 1st to 3rd line support responsibilities.
Extensive experience owning and managing a network backbone/data/voice/Windows serving an environment of
100+ people.
Active Directory maintenance and administration.
Network systems monitoring and administration.
Windows file and print services, NAS/SAN etc.
Virtualisation technologies - VMWare and Veeam.
Disaster recovery focussed.
ITIL certified, at least Foundation Level
Experience working within a manufacturing / factory setting is e
Job Offer
Salary between £45,000 - £50,000
Hybrid working after successful completion of Probation period
generous benefits package ( TBC )
Please note that this vacancy does not support Candidates requiring sponsorship
